Tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world
Responsibilities
As a Head of Studio reporting the Global VP of Brand, you’ll play a key role in turning their multi-brand’s identity into impactful creative and communication outputs
You will lead their diverse and dynamic team of in-house designers and actively work on planning, processes and tools to keep up with their ambitious plans and company vision
And doing so in close collaboration with multiple teams and departments, which you will have direct contact with, making sure all works in smooth and optimum way
You will also be a leader in the team, responsible not only for daily tasks but also for people development and further building studio team
Manage, lead and develop the creative studio team, with main base in Romania but team members also present across multiple markets.
Continually raise the bar for creative excellence and creative innovation with the goal to build the best in class studio
Create and implement team goals, operating processes, team goals, expectations and workflows to ensure a smooth production process, with a high-quality bar and on-time delivery
Analyze stakeholders’ feedback and course-correct accordingly
Actively manage the team budget, tools and resources to ensure studio operations can scale in support of business growth
Lead the scanning, testing, assessment and implementation of new technologies that amplify the quality and quantity of assets produced by the studio team
Create trusted relationships with internal stakeholder’s cross commercial and product teams, understanding their goals, plans and expectations from studio team
Build lock-step alignment with the Creative brand design team to ensure the outputs of the Studio team are in line with our Brand guidelines and creative direction.
Requirements
Minimum 5 years of commercial experience in managing and leading design studios and projects
Ability to structure and run the global studio as an internal agency team collaborating with multiple stakeholders
Strong understanding of creative and design process with willingness to optimize
Understand and close the gaps in constantly testing and optimizing available tools
Understand brand strategy to ensure all ideas align with the brand
Have a comprehensive understanding of budgeting, project planning/forecasting, and resource allocation
Have a sharp eye for talent — this role will include building out the team and continuing to nurture/grow a positive studio culture and skill sets
Excellent communication and leadership skills, with the ability to inspire and mentor a team towards achieving common goals
Ability to collaborate across departments and with global teams to plan creative resources and support
Fluent in English
Sales Representative
Our Client
Operates in the field of textile management. Rents work equipment, uniforms, wipes, and carpets to clients, and offers professional washing services
Responsibilities
Responsible for new sales contacts and to handle long term sales process
Responsible for his/her personal sales result and effectiveness
Actively searching for customers and scheduling sales visits for new customers on assigned territory
Handling the whole sales process with personal sales targets (Making presentations, offers, contracts, fittings and start up of new customer)
Gathering information about prospect / customer needs and requests in order to get prepared for a first meeting and finally preparing an offer
Follow-up of competitors actions and activities and reporting them to SM
Effective utilization of CRM to ensure proper recording of activities as well as customer data
Following newly signed customers within first 12 months – trainings for contact persons, first invoice delivery, ensure invoice payment
Co-operating with colleagues in order to share knowledge and best practices
Requirements
Formal Education
Experience in B2B sales
Proven record of high achievement (e.g. graduation with good results, similar achievements in sports, arts, competitions, youth organization, leadership positions in the university or equivalent)
Solid working experience
Excellent communication skills
Nice to have
Basic PC skills (Word, Excel, Power point)
Driving license and experience
Basic English skills advantage
Social skills
Good knowledge of textile rental business/ models and products
Learning ability
Game Presenter with Indonesian
Our Client
A leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products
▪ The company is defining its mission by building a brand that is recognized and respected globally and be persistently conscious of the environment in which it operate
▪ The Business Offices are in Gibraltar, Malta and the Isle of Man with development and operational offices in several locations around the world
Responsibilities
Be “the face” of the Company delivering expert knowledge and superior gaming quality
Represent and maintain the Pragmatic Play Brand by consistently adhering to the Company presentation and grooming policy
Present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the Company performance expectations
The ability to engage players and immerse them in the live dealer experience
Maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Pragmatic Play Brand guidelines
Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security and customer satisfaction
Have an active role in the companies continuous improvement plan to achieve plans for future growth within the company
Requirements
Fluency in Indonesian is a must
Exceptional presenting skills
An enthusiastic and positive attitude with an outgoing personality
Must be able to maintain high energy levels for the duration of games that require a more animated performance
Flexibility of working hours and the ability to commit to 24/7 shifts
Must be reliable and have good attendance and timekeeping records
Attention to details and excellent people skills are essential as this is a customer facing role
Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion
Game Presenter with Italian
Our Client
A leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products
The company is defining its mission by building a brand that is recognized and respected globally and be persistently conscious of the environment in which it operate
The Business Offices are in Gibraltar, Malta and the Isle of Man with development and operational offices in several locations around the world
Responsibilities
To be “the face” of the company delivering expert knowledge and superior gaming quality
To represent and maintain Pragmatic Play brand by consistently adhering to the company presentation and grooming policy
To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
The ability to engage players
To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Pragmatic Play brand guidelines
To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company
Requirements
Fluency in Italian is a must
Exceptional presenting skills
An enthusiastic and positive attitude with an outgoing personality
Must be able to maintain high energy levels for the duration of games that require a more animated performance
Flexibility of working hours and the ability to commit to a 24/7 service pattern
Must be reliable and have good attendance and timekeeping records
Attention to details and excellent people skills are essential as this is a customer facing role
Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion
Game Presenter with Vietnamese
Our Client
A leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products
▪ The company is defining its mission by building a brand that is recognized and respected globally and be persistently conscious of the environment in which it operate
▪ The Business Offices are in Gibraltar, Malta and the Isle of Man with development and operational offices in several locations around the world
Responsibilities
Be “the face” of the Company delivering expert knowledge and superior gaming quality
Represent and maintain the Pragmatic Play Brand by consistently adhering to the Company presentation and grooming policy
Present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the Company performance expectations
The ability to engage players and immerse them in the live dealer experience
Maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Pragmatic Play Brand guidelines
Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security and customer satisfaction
Have an active role in the companies continuous improvement plan to achieve plans for future growth within the company
Requirements
Fluency in Vietnamese is a must
Exceptional presenting skills
An enthusiastic and positive attitude with an outgoing personality
Must be able to maintain high energy levels for the duration of games that require a more animated performance
Flexibility of working hours and the ability to commit to 24/7 shifts
Must be reliable and have good attendance and timekeeping records
Attention to details and excellent people skills are essential as this is a customer facing role
Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion
Project Document Controller
Our Client
Is providing Consultancy and Business Management services to projects in the offshore wind industry in Europe (Netherlands, Sweden) and Asia (Japan, Taiwan)
Responsibilities
Receiving and issuing documents in transmittals
Ensures that all documents are well-checked and submitted on time
Coordinate, administer and monitor document review processes
Perform administrative quality checks on transmittals and documents
Develop and maintain the various required document control registers
Requirements
As we work internationally we expect you to speak and write English (minimum at medium level)
Good knowledge of Office365 (Excel, Word) is expected. Knowledge of SharePoint is an advantage
The ability to work remote and independent
You are accurate and organized
You can work both independent as well as in a team
The ability to perform work on a high international quality standard (our clients are major international companies such as Shell, Eneco, Mitsubishi)
he ability to stay calm in sometimes hectic circumstances related to large scale international projects
Our client offers
A job in a company that respects and appreciates you with a market conform salary
Training adapted to the position
Professional development in an expanding working field
Possibility of professional and salary advancement
Medical insurance
Meal Vouchers
VIP Manager
Our Client
Multi-channel sports betting and gaming entertainment provider
Responsibilities
Develop and execute VIP strategies and programs to enhance player engagement, retention, and monetization
Build and develop strong relationships with VIP customers. This involves understanding their gambling preferences, betting habits, and financial capacity
Offer personalized betting and gaming experiences to VIP clients, campaigns, bonuses, and incentives to their individual preferences
Implement strategies to ensure VIP clients remain loyal to the company. Resolve any issues or concerns they may have, providing exceptional customer support, and offering reason for continued play
Keep VIPs informed about betting campaigns, special odds, and exclusive betting opportunities through various communication channels, including email, phone calls, or SMS
Design and optimize player journeys, ensuring strong and relevant interactions across touchpoints to drive desired player behaviors and maximize player value
Monitor and analyze VIP campaign performance, leveraging data insights to refine strategies, optimize conversion rates, and increase player engagement and revenue
Analyze customer data to gain insights into VIP clients’ gambling behavior, preferences, and spending patterns. This information can be used to optimize the VIP program and improve customer experiences
Collaborate with other departments, such as customer support, CRM, fraud, gaming, sportsbook, compliance, to provide a strong VIP betting and gaming experience
Address any gambling-related issues or disputes promptly and effectively, ensuring fair play and maintaining the trust of VIP clients
Manage the budget allocated for the VIP program, ensuring resources are allocated effectively to maximize returns
Ensure compliance with local regulations and legislation, data privacy regulations and industry standards in all CRM/VIP activities
Requirements
Bachelor’s degree in Marketing, Business Administration, or a related field. A master’s degree is a plus
Minimum 3 years of proven experience as a VIP/CRM Manager or similar role within the online gaming industry
Strong understanding of the betting and gambling industry, including knowledge of games, odds, and betting terminology
Proficiency in utilizing CRM systems, marketing automation platforms, and customer data analysis tools
Excellent analytical skills, with the ability to interpret data, identify trends, and generate actionable insights to drive decision-making
Experience in segmentation and personalization strategies, leveraging customer data to deliver targeted campaigns and communications
Effective problem-solving skills to address customer issues and resolve disputes promptly and fairly
Customer oriented, being flexible and willing to adapt to changing customer preferences and market conditions
The ability to identify opportunities for upselling and cross-selling betting or gaming products to VIP clients
Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines
Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at various levels
Knowledge of online gaming industry trends, player behavior, and player lifecycle management
Fluency in Portuguese and English is required
Continuous Improvement Manager
Our Client
It is the largest sports betting operator in Romania, with massive growth in Poland
Responsibilities
Analyze existing customer support processes and workflows to identify areas for improvement
Develop and implement strategies to streamline processes, reduce inefficiencies, and enhance overall operational effectiveness
Lead efforts to identify root causes of customer support issues and inefficiencies
Work closely with other departments (such as Product, Quality Assurance, and Training) to ensure a seamless customer support experience
Collaborate with stakeholders to implement cross-functional initiatives that improve customer satisfaction
Collaborate with cross-functional teams to identify automation opportunities and requirements
Provide training and support to team members on using integrated systems and automation tools effectively
Lead and coordinate teams in the planning, execution, and monitoring of integration projects
Build and maintain relationships with third-party vendors and technology partners to ensure seamless integration of their products and services
Act as a liaison between technical teams and business stakeholders to gather requirements, provide updates, and address concerns
Requirements
Has strong stakeholder management skills, including the ability to get things done through others without having line management responsibility
Strong project management skills with a proven track record of successful project implementations
Excellent problem-solving and analytical abilities
Strong communication and interpersonal skills
Good organizational and prioritization skills
Eager to drive continuous improvement, flexible to challenge issues/opportunities
A minimum of 2 years of experience in integration management or continuous improvement management
Nice to have
College degree
Previous experience with chatbots, self-service options, AI is preferred
Previous experience working within the online betting and gaming industry is preferred
Previous experience of working with an outsourced team is highly desired
Previous experience of supporting Brazilian customer operations is highly desired
Previous experience of working with Zendesk Sunshine or other asynchronous chat solutions is preferred
Previous experience of working within Chatbot-supported Customer Service environments is preferred
Very good English language skills
Very good Brazilian Portuguese / Portuguese is preferred
Proficiency using Microsoft Office applications including but not limited to MS Outlook, Word, Excel and PowerPoint
CRM Operations Executive
Our Client
It is the largest sports betting operator in Romania, with massive growth in Poland
Responsibilities
Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals
Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS
Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures
Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support
Assist and follow up with the Customer Support team on any issues that may arise
Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities
Contribute to improving bonus and CRM tools
Ensure bonus and campaign mechanics testing
Requirements
Fluency in English with confidence in oral, written and reading communication
Great organizational skills with the ability to prioritize and meet deadlines
Excellent attention to detail with the ability to accurately manage and maintain large datasets
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Self-motivated and proactive, with the ability to work independently and as part of a team
Ability to adapt to changing requirements and work in a fast-paced, dynamic environment
Knowledge of Microsoft Office suite, especially Excel
Experience working with CRM systems, preferably in an operational role is a plus but not mandatory
Nice to have
Knowledge of Portuguese/Brazilian language
Previous experience in marketing / CRM
Online gaming experience
Experience working with CRM tools
Accountant
Our Client
The largest sports betting operator in Romania, with offices in the UK, Poland, Austria, Croatia, Serbia, Cyprus, and Malta
Keeping the ball rolling since 2008, their team now consists of more than 3.500 people who are the major driving forces behind their success
To stay on top of their game, their plans are big – expand their business in Central and Eastern Europe and increase their market share
The world’s largest private equity fund, Blackstone Group, recognized their vision. That is why they received a strategic investment of 175 million euros
Responsibilities
Booking of the invoices according to Group & local tax requirements
Supervision of Fixed Assets module in the finance system
Participation in the monthly closing process
Participation in the monthly account reconciliation process
Participation in statutory and group yearly Audit
MSSF 16 reconciliations
Preparation of any other reports for local Authorities
Booking of the invoices according to Group & local tax requirements
Booking expenses combined with employee’s business trips
Participation in the monthly closing process
Participation in the monthly account reconciliation process
Participation in statutory and group yearly Audit
Preparation of any other reports for local Authorities
Preparation & reconciliation of all payments (Local banks, Kyriba)
Requirements
3-5 Years experience in Accounting in medium/big companies in similar positions
