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Azure Associate – German

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Job Description

Our Client

The company is a leading global platform, solutions and services provider with 30 years of experience in software and technology

Responsibilities

  • Serve as the single point of contact for customers related to Microsoft Office 365 Cloud Support issues.
  • Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory).
  • Develop technical knowledge of Microsoft Office 365 and other technologies as required.
  • Take ownership and responsibility of an issues from start through to a successful resolution.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • The Service Desk Engineer must ensure the support team members to close out their tickets properly.
  • Develop sound understanding of IT operations and related applications as well as business related processes and procedures.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Requirements

  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Business professional written and oral German language skills
  • Business professional written and oral English skills.
  • Familiarity with the fundamental principles of ITIL/SLA
  • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Prioritise and schedule problems. Escalate problem (when required) to the appropriately experienced technician
  • Perform post-resolution follow up activities to requests
  • Reinforce SLAs to manage end-user expectations

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