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Azure/AWS Customer Success Manager – German Speaking

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Job Description

Our Client
Our client is redefining the technology solutions landscape as the thought leaders in Software Portfolio Management (SPM) services.

Responsibilities

  • You will conduct business reviews with your customer stakeholders providing insight on
  • You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up-to-date on resolution progress
  • You will complete Root Cause Analysis of Critical and Major Incidents raised
  • You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth
  • You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services
  • You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using our client or Microsoft/AWS solutions
  • You will relay market needs and requirements back to internal SoftwareONE Global Service teams for future Service and Solution development
  • You will mentor team members and assist them with their professional development
  • You will understand the information available from other Service teams to provide input to Account Business Plans to position our Services and Solutions
  • You will provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process
  • You will possess a detailed understanding of the end-to-end onboarding process for Cloud Managed Services customers

Requirements

  • Background in Technology Services
  • Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously
  • Understands the implication of change though the implementation of technology to the business
  • Strong structural work methods, multitasking and time management skills
  • Excellent problem solving and assertive consultative skills
  • Confident individual that’s highly motivated and results oriented
  • Experience in Service Delivery Management
  • Ability to converse with senior customer stakeholders
  • Excellent communications skills with the ability to manage challenging conversations in a professional manner
  • Methodical Approach
  • Good presentation skills
  • You have a passion for technology and see cloud technologies as a challenge
  • Active listener and effective communicator
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Proven ability to influence others and lead customer engagements
  • Strong ownership, bias for action and willingness to role-up your sleeves

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