It is the largest sports betting operator in Romania, with massive growth in Poland
Responsibilities
Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals
Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS
Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures
Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support
Assist and follow up with the Customer Support team on any issues that may arise
Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities
Contribute to improving bonus and CRM tools
Ensure bonus and campaign mechanics testing
Requirements
Fluency in English with confidence in oral, written and reading communication
Great organizational skills with the ability to prioritize and meet deadlines
Excellent attention to detail with the ability to accurately manage and maintain large datasets
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Self-motivated and proactive, with the ability to work independently and as part of a team
Ability to adapt to changing requirements and work in a fast-paced, dynamic environment
Knowledge of Microsoft Office suite, especially Excel
Experience working with CRM systems, preferably in an operational role is a plus but not mandatory
