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Dispatch Center Operator with German and English

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Job Description

Our Client

Our client is a global powerhouse focusing on the areas of electrification, automation and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, the company is a leading supplier of systems for power generation and transmission as well as medical diagnosis

Responsibilities

  • Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics
  • Sorting the inquiries according to content: product line and destination (sales, technical, outage)
  • Documenting details in easy to handle ticketing systems, according to procedures
  • All procedures, lists of products and guidelines are always at hand to be used
  • The focus is set on understanding the processes, instead of learning them by heart
  • Working in well-designed shifts of 8h
  • Technical knowledge not mandatory

Requirements

  • Fluent German and English, in speaking and writing
  • Availability to work in shifts
  • Open to learn new things
  • Attention to details
  • Good PC know how (Windows, MS Office)

Our client offers

  • Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift)
  • Very high team consistency: same team as in 2014
  • No inbound telephone waiting loop: direct answer or voicemail (if no availability)
  • Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
  • Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
  • Constant contact with native German and English speakers

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