European technology and consulting company specializing in digital transformation, cloud solutions, and cybersecurity
RESPONSIBILITIES
Advice on a CRM vision and roadmap based on added value to the client’s business strategy
Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes
Moderate Envisioning Workshops to ensure future value add of the platform for the client
Support and advice for the Product Owner and Stakeholder of the client
Documentation of the processes and the proposal for the functional solution architecture
Taking care of the right user adoption concepts incl. Change Management and Training
Presentation of the functional and technical requirements to the customer
Link between the department and the project/development team
Facilitation, implementation and documentation of requirements workshops
Advice on setting up the backlog for (technical) work packages
Configuration & light Customizations of the System
REQUIREMENTS
4-5 years practical working experience
Knowledge of the following modules is an advantage: Microsoft Dynamics 365 CE (Customer Insights Journeys, Customer Service, Sales, Field Service), Contact Center Power Platform Configuration & Implementation Microsoft Dynamics/ Power Platform certification is an advantage
Knowledge in GenAI & Copilot is an advantage
Requirement Engineering (certification is an advantage)
Product Backlog Management (DevOps, Jira)
Agile project methodology
Ability to deal with conflict and goal-oriented communication (in German and English)
Process thinking
Moderation skills
Management of the customer on business process owner
Solution-oriented approach
Clear and simple communication of relevant technical details
