Expert Customer Support Associate

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Job Description

Our Client

Our client is one of the world’s largest fintechs, with a team made up of over 10,000 superstars, serving more than 8,500 customers across 130 countries. Its vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.


  • Understanding and working with multiple data sources to create a unified solution that implements the client’s business rules and supports their analytical needs
  • Design, develop and maintain ETL jobs and related data warehouse models/objects/systems
  • Participate in architectural and model decisions during the design and build phases of new projects
  • Test the solutions implemented and analyze potential data quality issues to determine the root cause
  • Perform database tuning including monitoring, troubleshooting and optimizing performance of the databases
  • Have good understanding of user requirements and functional specifications
  • Ensure that formal documentation is produced for all development projects

Your profile

  • University diploma in IT related field or proven experience on BI
  • More than 5 years of experience on BI developments
  • More than 5 years of experience on designing and developing Data Warehouse solutions on:
    • dababase engines: TERADATA or SQL Server or Oracle
    • ETL tools: SSIS or Informatica PowerCenter or IBM Datastage or Abinitio or other major ETL tools
  • Experience in developing ETL processes with data from various sources: NoSQL, SQL Server, Oracle, Online contents
  • Excellent English communication skills (written and verbal)

Nice to have

  • Data Lake / Big Data development experience using one or more of the following technologies / coding languages: Hive, Spark, Python, Java, Scala
  • Agile methodology knowledge is an asset
  • Experience on Microsoft SQL Server DataWarehouse and Integration Services
  • Experience with reporting and analytic presentation tools and technologies such as MicroStrategy, Business Objects XI, Cognos, Tableau
  • Experience on business analysis

The ideal candidate

  • Has analytical skills and is accountable for his/her actions
  • Has strong capacity to communicate ideas and solutions to non-technical people
  • Has the ability to autonomously lead and implement a requirement from end-to-end
  • Has sense of humor, positive approach, works well within a team and offers / is able to receive constructive feedback
  • Is keen to be involved with /use new technologies and standards to change
  • Is available to travel abroad occasionally

Our client offers

  • We want you to give your best, so we have a bonus system based on performance
  • We look forward to your development, so there are various Training and Knowledge Sharing programs to choose from
  • We are proud of our games and we would like you to feel the same way: you’ll have access to the internal games library, to goodies and games
  • We want you to feel great at the office, so there are various utilities in UBISOFT building, such as a fully featured Gym, large Cafeteria, recreation rooms, bike rental service etc.
  • Since we value health you’ll have access to private medical system, and to the doctor on-site


  • Payroll/Accounting/Finance experience 5 to 7 years, GL experience will be a plus
  • Experience of multi-country payrolls
  • Fluent English skills (spoken and written)