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GS Operations Enablement Consultant

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Job Description

Our Client

Our client unlocks the potential of people and businesses by creating a dynamic platform for open innovation in the world of financial services. Formed in 2017 by the combination of Misys and D+H, the company provides the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets.

Responsibilities

  • Information is entered on time, is accurate and in a simple and easy to read format (English only)
  • For each project, content that requires to be created or updated is proactively identified and subsequently produced
  • Briefing statements for multiplier and responsible roles are produced monthly and despatched to the required audience prior to the monthly operations drop email and uploaded to the GS Handbook
  • Ensure learning materials are identified, created and uploaded to the GS Handbook or Litmos
  • Ensure the GS Handbook content is accurate at all times
  • The design and implementation of a content review, approve and publish process for all Handbook content
  • To understand what each role is expected to do and translate those to ensure enablement plans are complete – spot gaps and address
  • You will own and be responsible for the accuracy of the Content Management system for the GS Handbook
  • You are responsible for ensuring that content is reviewed, approved and published in line with the required process
  • You are accountable for ensuring content is built and published on time and with accuracy
  • You are responsible for the identification of errors or anomalies in the GS handbook site across all roles/cadence events and behaviours
  • You are responsible for producing monthly statistics on the usage of the GS Handbook and analysing data to proactively identify areas for improvement
  • Assigned to one or multiple Projects, you will create an Enablement and adoption plan for each
  • You will produce enablement information for each role, cadence event and behaviour associated to the project and upload to the GS Handbook site
  • You will produce enablement briefing statements for multiplier and responsible roles each month in line with the monthly operations drop email
  • You will create the monthly operations drop email content for each project you are assigned to
  • You will upload all deliverables/links to deliverables to the GS Handbook site
  • You will host and run monthly enablement calls for each operations drop, acting as a chair to the meeting
  • You will setup and review statistics of the GS Handbook site identifying areas requiring clarity or further development
  • You will produce monthly reports to show activity and uptake of the site
  • Follow the content review, approval and publication process
  • Attendance to monthly operations Q&A calls to identify content anomalies and correctio
  • Management of the GS Handbook mail box

Requirements

  • Excellent standards of written & spoken English to GCSE/’O’Level standards or equivalent
  • Can prioritise own workload
  • Great attention to detail

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