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Technical Support Specialist

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Job Description

Our Client

Our client is one of the world’s leading software developers dedicated to clinical trials.
Responsibilities

  • Providing technical support to system users in multiple countries via the telephone and email
  • Performing technical troubleshooting and researching on customer reported issues and identifying appropriate resolutions within the required timeframe based on issue priority
  • Troubleshooting product issues or problems with the IRT system delivered for a study
  • Creating and/or reviewing SQL scripts required for database updates
  • Working with other team members to ensure optimized and timely solutions in compliance with clinical and regulatory requirements

Requirements

  • BS in a Computer Science, Physical Sciences OR equivalent relevant experience
  • Experience providing application support for complex software products & Troubleshoot skills
  • Experience with creating and executing SQL scripts, and working with SQL Server
  • Good knowledge of Database (Theory & Design)
  • Prior experience in the healthcare, life sciences, or related, regulated field preferred
  • Strong Computer-operating skills
  • Customer focused, with a pro-active and responsive approach

Nice to have

  • Experience with programming languages is a plus
  • Exposure to Windows (Unix based systems) is a plus

We offer

  • The benefits:You’ll have access to a robust benefits package, like free lunch at the office every day, a top subscription from Romania’s top healthcare provider, a fitness stipend and competitive salaries with bonus plans
  • The office:Newly renovated, modern office space is located in the city center and is equipped with comfortable work spaces, collaborative gathering areas and modern technology that easily connects you to all of our global offices
  • Your colleagues:You’ll be surrounded by smart, friendly team players that truly care about the work they do, and there are plenty of happy hours and teambuilding events to connect outside work
  • The flexibility: The company creates the perfect environment for people to integrate their work and life, by offering flexible working hours and the tools to work from home as needed
  • The growth and innovation:As part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on remaining innovative
  • The industry:By working in clinical trials, you’ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world

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