is a leading global financial markets infrastructure and data provider. We play a vital social and economic role in the world’s financial system
Responsibilities
Develop the SACM process
Deputise for the Process Owner in meetings as the need arises
Help define CMDB scope and CI naming conventions
Ensure that the Service Asset and Configuration Management process is adhered to within our client’s company
Ensure process, procedure and work Instruction documentation is complete, and reviewed on a regular basis
Coordinate and handle compliance to CI identification/registration procedures
Design, develop and run Status Accounting reports for key stakeholders as required
Tackle process failures independently and communicate updates to stakeholders
Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high-level of completeness, correctness and compliance
Monitor and administer management reports and critical metrics, providing variance explanations and initiating corrective action
Perform key data quality improvement activities, including CI de-duplication and compliance validation
Coordinate and deliver SACM training, and process advice & mentorship to colleagues
Undertake Continual Service Improvement (CSI) Process activities as required
Requirements
ITIL 3 or 4 Foundation qualification
Bachelors degree or equivalent in an IT related field
4 or more years previous SACM experience
Experience with ITSM tools including ServiceNow
Some experience in development and implementation of SACM processes
A good understanding of CMDB technologies and Business Service Mapping
Self-motivated, detail oriented, creative and highly focused
A proven understanding of IT Infrastructure and technology
Able to build relationships and collaborate with a range of people and teams
Strong written communication, reporting and presentation skills
Our client offers
25 days’ holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
